Be99 Terms & Conditions — Full Terms of Use & Platform Policy

Be99 (hereinafter referred to as the "Platform", "we", or "Company") is an internationally licensed online gaming and Sports Betting platform operated through the be99.wine domain.

These Terms & Conditions ("Terms") form a legally binding agreement between be99 and its users ("Members" or "you"). By registering, accessing, or using be99 in any way, you agree to be bound by these Terms.

Be99 reserves the right to update these Terms & Conditions at any time. Notice of changes will be posted on the platform. Continued use of the platform after any update constitutes your acceptance of the revised terms.

2.1 Age Requirement

You must be at least 18 years old to register and play on be99. Registration by minors is strictly prohibited. be99 may request a government-issued ID at any time to verify your age.

2.2 One Person, One Account

Each individual may register only one account. Multiple members of the same household or sharing the same device or IP address may hold separate accounts, but identity verification may be required.

2.3 Providing Accurate Information

Providing accurate and complete information at registration is mandatory. Submitting false information may result in account closure and forfeiture of any remaining balance.

• Full Name (must match your National ID exactly)
• Date of Birth (accurate and verifiable)
• Current Address
• Active mobile number (for OTP verification)
• Valid Email Address

2.4 Verification (KYC)

Be99 may request KYC (Know Your Customer) verification at any time. Withdrawals may be withheld until verification is complete. Required documents include: National ID, Passport, or Driving Licence.

Be99 currently accepts the following payment methods:

Be99 reserves the right to add, modify, or remove payment methods at any time. We adhere to Anti-Money Laundering (AML) policies — any suspicious transactions are automatically flagged for review.

To make a withdrawal on be99, the following conditions must be met:

• The account's KYC verification must be completed.
• Minimum withdrawal amount is ৳500.
• Withdrawals cannot be processed if any active bonus has outstanding wagering requirements.
• Withdrawals must be made using the same method used for the original deposit.
• Daily maximum withdrawal: ৳1,00,000 (separate limits apply for VIP members).

4.1 Withdrawal Processing Time

Withdrawals for verified accounts are typically processed within 1–3 hours. However, larger amounts or additional security checks may require 1–3 business days.

All be99 bonuses and promotional offers are subject to their own specific terms. Accepting a bonus means you agree to the associated conditions.

5.1 Wagering Requirement

Most bonuses are subject to a wagering (rollover) requirement. For example, a 15x wagering requirement means you must wager a total of ৳15,000 before withdrawing a ৳1,000 bonus. Any unfulfilled bonus will be automatically cancelled once the wagering period expires.

5.2 General Bonus Terms

• Two deposit bonuses cannot be active at the same time.
• Bonuses cannot be transferred to another person.
• Be99 reserves the right to modify or cancel any promotion at any time.
• Each promotion can be claimed a maximum of once per household or IP address.
• When using a bonus, only bets placed on specific games may count — full details are provided in each individual offer.

5.3 Welcome Bonus

New members are eligible for a Welcome Bonus on their first three deposits — 200% on the first, 150% on the second, and 100% on the third, up to ৳5,000 each. Wagering requirement: 15x. Validity: 30 days.

Sports Betting on be99 is conducted in accordance with international Sports Betting standards.

6.1 Bet Validity

• Once a bet is accepted, the amount is immediately deducted from your balance.
• If a match is abandoned or suspended indefinitely, the original stake will be refunded.
• Be99 reserves the right to void any bet accepted at an incorrect odds due to a technical error.

6.2 Maximum Bet Limit

Maximum bet limits are set for each event and market and are displayed in the odds interface. Bets exceeding these limits will not be accepted.

6.3 Live Betting

Odds change rapidly in live betting. If the odds shift after a bet is submitted, the system may offer the option to place the bet at the updated odds. be99 reserves the right to temporarily suspend betting on any live event.

6.4 Cash Out

The cash-out feature may not be available on all bets. Cash-out values are determined by current match conditions and are subject to change at any time.

Be99's casino section features games from third-party game providers. Each game has its own rules, which can be found within the game itself.

• All games are independently audited to ensure fairness (RTP certified).
• Gaming session history and results are logged and may be used as evidence in the event of a dispute.
• If a game is interrupted due to a technical fault, be99 will endeavour to refund the bet, either partially or in full.
• Minimum bet: ৳10. Maximum bet: varies by game and system.
• In Live Casino games, the dealer's decision is final.

The following activities are strictly prohibited on be99 and will result in permanent account closure:

• Creating multiple accounts to collect bonuses (Bonus Abuse).
• Betting using a third-party account.
• Using betting software, bots, or automation tools.
• Odds matching or arbitrage betting that violates bonus terms.
• Attempting to hack or gain unauthorised access to be99's systems.
• Depositing funds obtained through money laundering or illegal sources.
• Threatening, harassing, or abusing other members on the platform.

Be99 takes the protection of users' personal data extremely seriously. We comply with GDPR and international data protection regulations.

The information we collect is used solely for the following purposes:

• Ensuring account verification and security.
• Payment Processing & Fraud Prevention.
• Compliance with legal obligations (AML/KYC).
• Platform improvement and enhancement of member experience.

For our full Privacy Policy, please visit our Privacy Policy View page.

Be99 believes gaming is meant to be fun — not a guaranteed way to make money. The well-being and happiness of our members always comes first.

10.1 Tools & Features

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limits: Set a limit on how many hours you play in a single session.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Cooling-Off: Take a break ranging from 24 hours to 30 days.
• Permanent Closure: You may permanently close your account at any time.

For more details, visit our Responsible Gaming Visit the page.

Be99 reserves the right to suspend or permanently close any account for the following reasons:

• Violation of these Terms and Conditions.
• Fraudulent or suspicious activity.
• Failure to complete KYC verification.
• Death of the account holder (resolved upon application by the legal heir).
• Direction from a government or law enforcement authority.

To voluntarily close your account, please contact customer support. Any verified balance will generally be returned within 5 business days.

For any complaint or dispute, please contact be99's customer support in the first instance. We are committed to resolving all issues fairly and promptly.

12.1 Complaint Process

1. Step One: Submit your complaint via live chat or email (support@be99.wine).
2. Step Two: If unresolved within 48 hours, the matter will be escalated to senior management.
3. Step Three: You also have the option to escalate your complaint to our licensing authority.

12.2 Applicable Law

These Terms are governed by international gaming law and the laws of be99's licensing jurisdiction. Any disputes shall be subject to the final decision of the courts in be99's licensing jurisdiction.